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Conditions of use


MANUFACTURER WARRANTY

Every item we sell is authorized by the manufacturer, unlike many other sites you'll find on the web. What does this mean for you? It means that anything you buy from us is backed up by whatever warranty the manufacturer offers on the item.

RETURN POLICY

To Submit a return, please go here

Most products at Cycleplicity.com are eligible for return within 30 days of the shipment date. Fill out the Return Form Below or Contact our Customer Service Department at 800-991-6421 to request approval for a return or email [email protected]

All returns must be processed through the Customer Service Department. Upon approval, an RMA # will be issued with instructions on how and where to process your return. All items must be returned in new, un-used condition, contain original packaging and documentation and contain all hardware and accessories.

REFUNDS

Approved returns are eligible for refund once received in our Morton Grove, IL warehouse and inspected by our returns staff. Refunds, once approved, are issued for the amount of the purchase less any incurred shipping fees (outbound or inbound) and any applicable restocking or handling fees. Please also note that for your return to be authorize a picture of the product is required to proceed with the return. Discontinued products are non-returnable.


Refunds are processed to the original source of payment only. Refunds are processed within 5 business days of receipt of the return in our Morton Grove, IL warehouse once inspected and approved for refund.

There may be occasional price mistakes on the site, and we reserve the right to cancel and refund these orders. You will be contacted for an oppurtunity to pay the proper price if possible.

Cycleplicity.com does not reimburse for any labor charges, installation fees or any other related fees. Only the product purchased from Cycleplicity.com is eligible for refund approval.

SHIPPING/HANDLING FEES

Shipping and Handling fees are non-refundable, inbound and outbound. Shipping fees that fall under the "Free Shipping" promotion are non-refundable and are deducted from the refund price. Eligibility for Free Shipping is valid only when the product purchased under the promotion is retained by the Customer.

Cycleplicity.com does not reimburse for any damaged incurred during the shipping of a product. The Customer Service Department can assist with the filing of a claim with the appropriate shipping carrier.  Cycleplicity.com reserves the right to ship to the billing address at their discretion.

There may be occasional shipping price errors on the website, and we reserve the right to cancel and refund these orders. You will be contacted for an opportunity to pay the proper price if possible.  Oversized items are always subject to additional shipping fees.

Cycleplicity.com is not responsible for any taxes, duties or custom fees that may be associated with any shipment outside of the continental United States.

RESTOCKING FEES

Most Cycleplicity.com products are able eligible for return without restocking or handling fees if it was an error on Cycleplicity's behalf. A 15% restocking fee will apply to the following orders/shipments:

  • Orders received without an RMA # clearly marked on the box.
  • Special orders, products ordered for the incorrect vehicle, product that is qualified as an oversized, overweight or large package and other associated products. Please contact Customer Service before you place your order for questions, outside of those noted, on if your product falls within the parameter that may require a restocking fee.

HOW TO MAKE A RETURN

Certain merchandise such as special orders, custom merchandise, electronics etc. may be non-refundable and not eligible for return. Please refer to our "Exceptions" section for further details on if your item is eligible for return.

To Submit a return, please go here

Once your package is received and inspected, the returns department will issue an approval for refund, less applicable shipping and/or handling fees. Your refund, once approved, will be credited to your card within 5 business days of receipt of your package.

Items shipped to any address other than the address noted will not be eligible for refund. Items refused for shipment will not be eligible for refund.

Cycleplicity.com will assist our Customer's in contact and communication with the Manufacturer in the event of a Warranty question or a Defective item. Please contact Customer Service at 800-991-6421 to discuss how Cycleplicity.com may be able to assist you with your warranty or defective item needs.

In many circumstances Cycleplicity.com will be able to assist in the filing of a warranty claim with a manufacturer or the return of a defective item however Cycleplicity.com does not certify or warrant any action, refund or replacement on behalf of a manufacturer.

Advanced replacement parts are not available.

Most products at Cycleplicity.com are eligible for return within 30 days of the shipment date. Contact our Customer Service Department via [email protected] to receive information regarding eligibility of your product for return.

REFUND EXCEPTIONS


The below exceptions are non-returnable and non-refundable.

SPECIAL ORDER and CUSTOM MADE PARTS: Any items that are a Special Order or a Custom Made parts.

PRINT, MEDIA, DECALS, APPAREL, PROMOTION: All Print, Media and Apparel including but not limited to, Books, Manuals, CD's, DVD's, T-shirts, Hats, Shoes, decals, banners and displays.

ELECTRICAL/ELECTRONICS: All Electrical parts, including but not limited to, Batteries, Starters, Alternators, Electric Fuel Pumps, Modules, Programmers, Wiring Harness, Sensors, Bulbs, Lighting and Switches.

WHEELS and TIRES: All tires, all Wheels and Wheel Accessories, including but not limited to Center Caps, Hub Caps and Lug Nut Covers.

ACCESSORIES: Seats, Seat Covers, Car Covers. All Tonneau Cover's. Covercraft Weathershield Cover's. Some brands of Grille Guards, Carpet Matts, Step Bars, Running Boards, Fender Flares, Cargo Boxes and Portable Garages. Please contact Customer Service at 800-991-6421 for specific verification on your product.

RACING-OFF ROAD: All racing and safety equipment, including but not limited to, Helmets, Racing Suits, Race shoes, Fire Extinguishers, Roll Cages and Roll Bars.

SHOCKS AND SUSPENSION: All Koni Shocks. All Coil Over Suspensions. Some lift kits are non-returnable including but not limited to, Skyjackor, Rancho, Procomp, ReadyLift, Fabtech Lift Kits. Please contact Customer Service for specific verification on your product.

ENGINES: All Engines, including but not limited to, short blocks, long blocks and turn key engines.

TURBO CHARGERS-SUPERCHARGERS: All Turbo Chargers and Turbo Kits, including but not limited to, Intercoolers, Supercharger Kit Components, Compressors, Blowers, Installation Kits, Manifolds, Turbo Kit Components and Installation Kits. All Kit Replacement parts, including but not limited to, Hardware Packs, Brackets, Kit Sub-Assemblies and Kit Components.

EMISSIONS EQUIPMENT: Most Emissions Equipment, including but not limited to Catalytic Converters. Please contact Customer Service for specific verification on your product.

MAINTENANCE: All maintenance parts, including but not limited to, spark plugs, filters, gaskets and big brake kits. Some rotors are including but not limited to, Power Slot Cryo Rotors. Please contact Customer Service for specific verification on your rotors.

FLUIDS: All fluids, including but not limited to, Oil, Fuel, Additives, Paint and Adhesives.

BODY: All Body Panels, including but not limited to, Hoods, Fenders, Spoilers, Bumpers, Doors and Trunks.

GM PARTS: All GM Parts.

KIT REPLACEMENT PARTS: Including, but not limited to, hardware packs, brackets, kit sub-assemblies and kit components.

Please contact our Customer Service Department at 800-991-6421 for any questions that you have regarding your part(s) and if they are eligible for return. Should you have any concern regarding return eligibility of your product please contact Customer Service prior to placing your order for information specific to your purchase.

 

OTHER PROVISIONS

We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice.  We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability subject to change with or without notice.

 

 

Testimonial
I thought i was going to pay some big bucks for a part from the dealer. I checked Cycleplicity and found the part for 1/3 of the cost of the dealer. Plus when i ordered it came much faster than i thought. Great company.
B. Janson, IA
Best price found plus additional 10% off, what a deal! Prompt response on order update and tracking number. ETA considerably quick. Ordered on Tuesday and scheduled to received either this Saturday or next Monday. Probably next Tuesday since Monday is a Memorial Day. Sales agent I spoke to helped me verify the item compatibility promptly and professionally. Excellent customer service. Will shop here again if I need anything else that Cycleplicity carries.
S. Antonio, CA
Website was easy to navigate and the price was better than anywhere else I found online. Shipping was also extremely fast. Ordered the item on Tuesday, shipping confirmation sent Wednesday and item received Thursday. Can't beat that! I will definitely do business with Cycleplicity again.
K. Harden, IL